The network strategy is very important for organization and XYLEM clearly understanding the requirements, the policy arrives as an SOP – Standard Operating Procedure by focusing the long run. It’s one of our strength to approach the customer in a comfortable way.
XYLEM is operating the network across India in various
concepts by considering requirement of customers. They can give the product related support 24X7 in their territory.
Our partners or our HO team is working on “Express Parts Delivery” to reach-out the customer as per assigned time frame.
XYLEM distributor is an entity that buys items and resells them, especially to retailers, 3S & 2S. In a distribution channel, the distributor acts as one of the connecting channels when products move from the producer to the end users. Distributor is a key role player for selecting 3S, 2S & micro dealers as well, The rest of all network players are operating their business under distributor.
The concept is well known for all people, The Sales, Service & Spares related activity line-up with one particular allocated territory.
The dealer is selling the spare parts and giving the service in their workshop. The other name of entity is Micro Dealer Shop (MDS), the MDS more or less operating at metal containers.
This is totally new / fresh concept for customers, XYLEM giving the product & service training to selected engineers & giving proper connecting nodes. Once the service related requirement call is come to CRM. The CRM team can raise the ticket and allocated nearby RE (Resident Engineer). The service ticket is monitoring by CRM until ticket closure. All above concepts towards the service support to the customers, The XYLEM business is completely aligned with them to fulfill the customer requirement.
XYLEM is operating the escalation matrix to every channel partner & customer thru CRM who wants to raise the complaint, the ticket has been taken with right spirit and resolved within stipulated time frame.
Customer delight is very important for XYLEM, to the pleasure or joys a customer experiences when interacting with XYLEM brand, product or service. It goes beyond customer satisfaction; delighted customers leave the experience feeling happy, pleasantly surprised and relieved. The Network strategy very important & XYLEM management team is expanding their area of operations continuously.
Note: If anybody interested to work with us & become a channel partner, please reach us thru sales@ssxylem.in our dealer development cell will extend the support to you.
XYLEM is offering special scheme for physically challenged & women to set an outlet / shop / dealer exclusively.
